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In most areas of life, heroes are just regular people that step in and respond to a bad situation (whatever it is). I agree with @moonman that if your organization frequently needs heroes in the workplace, it is because of incompetence (usually managerial, but sometimes it is also the other employees).
When an organization asks you to "Give 110%" is almost always a sign that the management is too cheap to pay for the number of staff needed to do the job properly.