Role: OSS Support Engineer
Location: Tallinn, Estonia
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world's leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.
Position Summary:
Perforce is seeking an Open Source Software Support Engineer to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
OpenLogic provides enterprise services for hundreds of open source projects, including OpenJDK, Kubernetes, CentOS, and MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Responsibilities:
Interact with end users on technical problems;
Tier 1, 2 and 3 support for open source products;
Drive resolution of those problems, which include:
Open source software issues
Questions around open source software usage
Questions around use and best practices
Review of the architecture and design where software is implemented
Conduct professional services and training engagements
Research, understand, and advocate open source software
Interact with various open source communities
Drive early resolution of issues
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience;
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA);
Minimum 3 years implementation and troubleshooting experience on 3 or more of the following: ActiveMQ, CentOS, Apache Tomcat, PostgreSQL, Apache HTTP Server (httpd), Java Development Kit (JDK), Wildfly Application Server, Jenkins CI, Apache Kafka, or Apache Cassandra;
Preference given to candidates with implementation and troubleshooting experience on one or more of the following: Apache Cassandra, Apache Kafka, Apache Solr, Couchbase, Docker CE, ElasticSearch, Kubernetes, MongoDB, Redis, WSO2, Apache Nifi, Kubespray, Minio, Foreman, Kiali, Terragrunt, OpenLiberty, or Kong
Strong RHEL/CentOS background required
Debian/Ubuntu, SUSE/openSUSE/SLES, other distro background a bonus
C, shell scripting, Python, etc;
Linux distro package building a plus (rpm, deb, ipkg, etc);
Virtual Machine experience with qemu/kvm, Azure, AWS, VirtualBox, Vagrant;
database administration (not just db "power user") experience very desirable; postgresql/mysql/mariadb experience preferred;
Experience working in production environments, especially enterprise/carrier environments;
General experience a plus such as: radius/Kerberos, ldap, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc), security hardening (CIS, STIGS, PCI-DSS, etc);
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software;
Excellent written, verbal, and presentation skills;
Knowledge of open source packages;
Experience speaking at conferences/comfortable speaking in front of large crowds;
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems Proven track record of acquiring strong proficiency in new technologies quickly.
If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
www.perforce.com
Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.
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