Conversation

"Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, but other times you have to hunt it down, clicking through menu after menu until you finally find out that you can’t close it online, you actually have to call.

There’s a name for this phenomenon—dark patterns."

https://lifehacker.com/how-to-notice-and-avoid-dark-patterns-online-1827734449