NetOnNet/Mobylife wanted to charge me €40 to change a broken key on a Macbook Pro that I have only owned for 4 months. I had to start an argument with them to get them to acknowledge my rights.
They ask you to pay first, and will only give you what you're entitled to if you're willing to have an argument with them. That's unethical.
How many millions do they save per year by depriving customers of their legal rights?