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I remember trying to request a feature in an app on social media once. Long before the representative from the company showed up, my request was criticised by other users of the app, who basically told me that I shouldn't want the feature, in a very judgemental way. Eventually, a representative showed up and said: Sorry, but we aren't going to fix it. (In other words, they weren't sorry.) When the *other customers* try to deny you what you want... Yeah, it's hard to love people sometimes.