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I'll admit Linux isn't quite as easy to use as Windows, you still have to paste stuff into a terminal once upon a blue moon to troubleshoot something. But in general, everything can be done with some graphical application these days.
Linux is definitely easy enough for any regular person to use now. At least almost as easy as Windows is. Users are simply unwilling to even attempt the learning curve.
It's logical, it's the same reason that most regular people are unwilling to switch between iOS and Android. If they like their Samsung phone, they'll keep thinking they're easier to use than iPhones. But if they've used iPhones, they'll keep thinking that one's easier.
Users simply hate change. Which is sad, but fairly obvious if you've ever dealt in IT support. Turns out that most people learn by memorization, not by logic.
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> you still have to paste stuff into a terminal once upon a blue moon to troubleshoot something.
@quad One can do it the Windows way too, but fixing the problem in the terminal is simply less stressful, more productive and plain faster than OS reinstallation (or "factory reset") ;-).