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You know, the more I think about it, the more I get how this works...

1. Engineers invent chatbots.

2. This is seized upon by corporate, who proceeds to use it as a replacement for human chat operators in customer service.

3. It's now even harder to get through to customer service than it was before.

Chatbots were never a good idea. Even if they did become intelligent, they'd still have less power to help you than humans would, because they'd be completely loyal.