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1. musicman (musicman@nu.federati.net)'s status on Monday, 22-Oct-2018 15:08:29 EDT musicman
   One of my colleagues is so paranoid that customers are always trying to screw us over. Some of them may be playing fast and loose, but shit takes forever around here to get fixed...maybe they just haven't applied the new license?
   
   It seems to me tracking down licenses is maybe not the best use of a support team members time. There's got to be someone better suited for that, if that's something we want to do as a company.
   1. lnxw48a1 (lnxw48a1@nu.federati.net)'s status on Monday, 22-Oct-2018 15:24:21 EDT lnxw48a1

      in reply to
      @musicman Somewhere in the sales process, there should be a point where “you’re getting X, Y, and Z for this amount of money at this time” is documented. That’s the place where a specified license for a specified number of users / copies of the software should be documented. A good database app or a records management system would make that a matter of a quick search.
      
      Not that $EMPLOYER is any better at that. We lose thousands of licenses per year because we don’t keep track very well when users change machines or we reimage the machine for any reason.
      1. musicman (musicman@nu.federati.net)'s status on Monday, 22-Oct-2018 16:17:22 EDT musicman

         in reply to
         it's documented. The customer in question has multiple licenses, so one of the team leads was just like "fuck it, support them".
         
         The situation with the colleague in question is complicated. I'm sad every day the person in question doesn't retire...