Conversation

Failure pattern i'm seeing a lot lately:

User creates a ticket on software bug/issue tracking tool. Treats issue tracking system as a discussion pulpit. Told to discuss on another forum.

User & onlookers interprets benign response as rude, or worse as admission of guilt. Decry the sins against them.

Framed as social slight, report surface affront on social media/journalism. Many take affront with perceived injustice

Developers tarred & feathered by a mob. Locks thread to collaborators only.