I don't know what the situation is in other countries, but in Norway, hospitals really don't give a shit about the next of kin.
They have this very neatly divided system where the nurses carry out all the direct care and deal with the next of kin, and the next of kin must leave the room when it's time for the doctor to see the patient.
What I have learned about nurses in the past couple of weeks is that they don't really know anything, despite their college education.