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Microsoft–compromised MS support agent account used to access e-mail accounts of customers:

https://techcrunch.com/2019/04/13/microsoft-support-agent-email-hack/

– Microsoft confirmed that "a limited number of people" had their accounts compromised
– affected are @msn.com and @hotmail.com accounts; no enterprise customers are affected
– the breach occurred between January 1 and March 28

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