How The World Works:
1. Most people you encounter only work because they have to.
2. Everyone tries to avoid the boring stuff, and when they can't, they either try to become someone else's boss, or do the work slowly or sloppily as a form of passive aggression.
3. As a consequence, all organisations (business, government, non-profit) above a certain age and size (which tend to consist mostly of people who just need a source of income) are inefficient.