SYSADMIN: The site is down. I tried to call the customer, but they didn't answer. Can't do anything yet.
OUR BOSS: That's a bit too passive. We know there's a guy named X in the IT department there that Y thinks is bright. Try to get hold of him. Their turnover is 1 billion dollars, by the way.
I think this kind of proactive mentality is why bosses become bosses. Much like a good programmer doesn't give up so easily with computers, a good businessman doesn't give up so easily with people.