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@lnxw48a1 I know you are looking further south, but I think this might be a good fit for you otherwise

Position Title: Desktop Support Engineer
Location: Minneapolis, MN
Reports to: Director of IT

Position Summary
The Desktop Support Engineer is responsible for the effective delivery of high-quality computer and application support services to the Perforce internal user community.

Essential Functions

Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems (MS Windows & Apple products), and business applications
Provide installation, configuration and support of desktop/laptop computers, peripheral equipment and software
Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the business computing environment
Work with hiring managers to order hardware / software for new employees and set up new computers in a timely manner
Perform routine updates of computer hardware and software
Rebuild, configure and repair computer equipment, as needed
Research IT purchase requests, obtain quotes & approvals, create purchase orders, and track, receive, and deploy equipment as necessary
Maintain hardware/software inventory, including software license inventory
Provide IT support at Perforce events and company meetings as needed
Provide technical support and assistance for corporate conferencing solutions, i.e., WebEx, Zoom, and conference room audio & video devices
Actively support and manage current tickets, open issues, and project support activities

Required Education, Experience and Skills

BA/BS degree or equivalent experience
3+ years of desktop support experience in a heterogeneous environment (Windows, Mac, Linux)
Superior customer service skills; ability to work comfortably with customers with a wide range of personalities and technical expertise
Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
Highly motivated self-starter – able to work quickly and independently with minimal supervision

Ability to communicate clearly and concisely, both orally and in writing

Strong sense of achievement and willingness to contribute to a dynamic team environment

Familiarity with Microsoft Office 365 and ZenDesk ticketing system a plus

Working Conditions and/or Physical Demands

Must be able to lift 50-100 pounds

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