Conversation

“One recent afternoon I stood waiting at a restaurant for a to-go meal that I had ordered the old-fashioned way—by talking to a woman behind the counter and giving her paper money. As I waited for my lunch to be prepared, the man in front of me appeared astonished to receive his food. “How did the app know my order would be ready twenty minutes early?” he marveled, clutching his phone. “Because that was actually me,” the server said. “I sent you a message when it was done.”

Here was a small parable of labor and its erasure in the digital age. The app, in its eagerness to appear streamlined and just-in-time, had simply excised the relevant human party in this exchange. Hence the satisfied customer could fantasize that his food had materialized thanks to the digital interface, as though some all-seeing robot was supervising the human workers as they put together his organic rice bowl.“

—Astra Taylor (The Automation Charade)