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1. lnxw48a1 (lnxw48a1@nu.federati.net)'s status on Thursday, 18-Mar-2021 16:28:50 EDT lnxw48a1
   I also hate the "We're closing this ticket because there was no action for 48 hours" systems.
   
   Did you fix it? No? Well are you going to fix it?
   
   If 'No' is your answer, mark it WONTFIX and close it if it is still open.
   
   If 'Yes' is your answer, close it after a fix is released.
   1. musicman (musicman@nu.federati.net)'s status on Friday, 19-Mar-2021 09:26:46 EDT musicman

      in reply to
      there are other options. Sometimes customers just stop responding. We do have a "Customer Unresponsive" option though. 48 hours though is a little silly.
      1. lnxw48a1 (lnxw48a1@nu.federati.net)'s status on Friday, 19-Mar-2021 09:36:04 EDT lnxw48a1

         in reply to
         @musicman Yeah, it depends on how the organization sets up their system.
         
         I had a vendor where they said “we’re working on it; give us a few days to fix” ... then when I didn’t continually ask for status updates, the ticket closed. That ticket should have remained open, but it makes their numbers look bad.
         1. lnxw48a1 (lnxw48a1@nu.federati.net)'s status on Friday, 19-Mar-2021 09:38:54 EDT lnxw48a1

            in reply to
            @musicman Not that $EMPLOYER is any better about it. I’ve had someone contact me about ticket aging and order me to close a ticket (I was waiting for an outside vendor to fix) and just monitor the vendor side.
         2. musicman (musicman@nu.federati.net)'s status on Monday, 22-Mar-2021 11:21:10 EDT musicman

            in reply to
            oh yeah, we never automatically close anything.