Thank you for the suggestion, I'm not sure how to do that and this particular inconvenience stemmed from the fact that my my password manager was on my phone where I was calling the contact number, so typing 20 characters that I could only see on my phone was a non-starter.

Through a live chat session that I maintained alive by artificially refreshing the Fidelity website as suggested by all three representatives I got in contact with, I learned that I could bypass the phone password prompt by either saying "representative" as I was suggested or by waiting long enough which ended up working for me.

Cheesh.