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I have occasionally supervised a guy named Rich. Rich is an older White guy who was homeless and a drug & alcohol abuser for over a decade after his divorce. He somehow got sobered up, got into a Microsoft certification program, started a computer repair shop.
Now, Rich travels around the country for $EMPLOYER, managing IT support staff.
Because of his history, there are a lot of things Rich isn't willing or able to get through his head, and thus he repeatedly bumps heads with supervisors / co-workers / subordinates.
My co-worker and friend S recently had a run-in with Rich. I don't
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... Accidentally sent before it was complete. ...
So anyway, Rich is difficult to deal with, but being aware of what he's come through makes it a little easier. I've been telling him that with his history, he needs to get something where he has full medical / dental / vision care and limited travelling, so he doesn't have a catastrophic health crisis.