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Minnesota, USA (minnesota) group

  1. musicman (musicman@nu.federati.net)'s status on Thursday, 11-Jun-2020 09:32:11 EDT musicman musicman
    • Minnesota, USA
    pretty sure there is no one from !minnesota around these days, but if so, I am going to ride my first 200k on June 20. Anybody want to ride a section with me?
    In conversation Thursday, 11-Jun-2020 09:32:11 EDT from nu.federati.net permalink
  2. musicman (musicman@nu.federati.net)'s status on Wednesday, 22-Apr-2020 14:54:17 EDT musicman musicman
    • Minnesota, USA
    layoffs started this morning. only 30, it seems, but there was at least one typo (or omission) from the email, so hard to really know.

    I only know of one. I can't say I am surprised at the choice (although I liked the individuals).

    I'm safe, for now. They gave a very clear timeline and we are hours past the deadline.

    So, two reasons for posting:
    1. If you know anyone in !minnesota hiring, I can let my friend know.
    2. if you think the tech industry is immune to the covid-19 situation, you are wrong.
    In conversation Wednesday, 22-Apr-2020 14:54:17 EDT from nu.federati.net permalink
  3. musicman (musicman@nu.federati.net)'s status on Thursday, 26-Mar-2020 15:51:23 EDT musicman musicman
    • Minnesota, USA
    it's 49F. Hard to tell for sure, but it looks like someone is sunbathing in a bikini. !minnesota
    In conversation Thursday, 26-Mar-2020 15:51:23 EDT from nu.federati.net permalink
  4. musicman (musicman@nu.federati.net)'s status on Friday, 20-Mar-2020 18:30:24 EDT musicman musicman
    • Minnesota, USA
    not sure if this is a department count, system count, hospital count, or what, but apparently University of !Minnesota has 10 days of masks left.
    In conversation Friday, 20-Mar-2020 18:30:24 EDT from nu.federati.net permalink
  5. musicman (musicman@nu.federati.net)'s status on Wednesday, 30-Oct-2019 19:24:13 EDT musicman musicman
    • Minnesota, USA
    !minnesota, do you know any one that works in IT at the U?
    In conversation Wednesday, 30-Oct-2019 19:24:13 EDT from nu.federati.net permalink
  6. musicman (musicman@nu.federati.net)'s status on Friday, 26-Jul-2019 11:24:04 EDT musicman musicman
    • Minnesota, USA
    I haven't been looking for jobs for probably a month. Nik leaving had me focused on looking for alternative #cycling partners. I have found some, though not any as consistent as Nik.

    In any case, the entirety of the UK is on vacation again which means I have to pick up tons of their cases, which has me thinking about looking again.

    The only thing that gives me any hesitation is that we have someone in training.

    If your company offers remote work (or is based in downtownish #Minneapolis !minnesota), get at me. Note: if your office does not have a Minneapolis address, there's zero chance you are downtownish.
    In conversation Friday, 26-Jul-2019 11:24:04 EDT from nu.federati.net permalink
  7. musicman (musicman@nu.federati.net)'s status on Friday, 05-Jul-2019 20:23:47 EDT musicman musicman
    • Minnesota, USA
    any #running trail suggestions in #Duluth !minnesota?
    In conversation Friday, 05-Jul-2019 20:23:47 EDT from nu.federati.net permalink
  8. musicman (musicman@nu.federati.net)'s status on Friday, 28-Jun-2019 10:15:52 EDT musicman musicman
    • Minnesota, USA
    I think I may have gotten away with telling a customer to fuck off, but in a !minnesota way. It may help that the customer and my manager (UK) are both not in or from Minnesota.
    In conversation Friday, 28-Jun-2019 10:15:52 EDT from nu.federati.net permalink
  9. musicman (musicman@nu.federati.net)'s status on Monday, 03-Jun-2019 11:48:13 EDT musicman musicman
    • Cycling
    • Minnesota, USA
    If anybody in !minnesota wants to go !cycling this weekend, we've got four checkpoints. One in the northloop, one at Minnehaha Dog Park, one at the top of the hill at Fort Snelling, and one in Eagan under an overpass on some "minimally maintained roads".

    Let me know if you are interested in joining!
    In conversation Monday, 03-Jun-2019 11:48:13 EDT from nu.federati.net permalink
  10. musicman (musicman@nu.federati.net)'s status on Thursday, 16-May-2019 10:47:24 EDT musicman musicman
    • Minnesota, USA
    For anyone in the #Minneapolis !Minnesota area tomorrow (May 17), I've got two tickets with your name on it for the Minneapolis City SC match. Free parking. Game at 7pm.
    In conversation Thursday, 16-May-2019 10:47:24 EDT from nu.federati.net permalink
  11. musicman (musicman@nu.federati.net)'s status on Wednesday, 08-May-2019 14:39:23 EDT musicman musicman
    • Minnesota, USA
    If you happen to be in !minnesota and want to go to the Minneapolis City game Saturday, I have two extra tickets.
    In conversation Wednesday, 08-May-2019 14:39:23 EDT from nu.federati.net permalink
  12. musicman (musicman@nu.federati.net)'s status on Tuesday, 07-May-2019 14:57:44 EDT musicman musicman
    in reply to
    • Minnesota, USA
    • musicman
    should have sent that to !minnesota
    In conversation Tuesday, 07-May-2019 14:57:44 EDT from nu.federati.net permalink
  13. musicman (musicman@nu.federati.net)'s status on Tuesday, 30-Apr-2019 16:02:18 EDT musicman musicman
    in reply to
    • Minnesota, USA
    • lnxw48a1
    !minnesota
    In conversation Tuesday, 30-Apr-2019 16:02:18 EDT from nu.federati.net permalink
  14. musicman (musicman@nu.federati.net)'s status on Tuesday, 16-Apr-2019 16:48:16 EDT musicman musicman
    • Cycling
    • Minnesota, USA
    !minnesota

    A friend and I are !cycling to St. Cloud from Minneapolis and back some time during the Tour de France (~140 miles). We both work in IT, so we are calling it the Tour de Cloud.

    Get at me if you are interested.
    In conversation Tuesday, 16-Apr-2019 16:48:16 EDT from nu.federati.net permalink
  15. musicman (musicman@nu.federati.net)'s status on Friday, 12-Apr-2019 10:28:36 EDT musicman musicman
    • Minnesota, USA
    Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.

    I usually do this #jobpost in the morning...it's noon, so maybe slightly different.

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    In conversation Friday, 12-Apr-2019 10:28:36 EDT from nu.federati.net permalink

    Attachments

    1. Now Hiring: Perforce Software, Technical Support Engineer - Minneapolis, MN
      Position Title: Technical Support Engineer Location: Minneapolis, MN Reports to: Director of Professional Services & Support * The heart of a startup. * The stability of an established company. * Software that accelerates innovation at the world's leading companies. Apply to Perforce today if this sounds interesting to you! We're a leading global software company looking for smart, fun, talented team members. At Perforce, you'll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. **Position Summary** Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results- oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. **Essential Functions** * Represent Perforce as the first point of contact for their technical support queries. * Review scope of customer issue and determine best course for resolution. * Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. * Resolve customer issues expeditiously. * Resolve database and performance issues. * Research, document, and escalate cases according to procedure. * Customer driven feedback to functional areas in order to influence process/product improvements. * Author technical documents on common issues and solutions in order to build the knowledge base. * Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. * Create and set up test environments. * Reproduce issues by recreating problems in customer environments and experimenting to find a solution **Required Education, Experience and Skills** * 2 or more years' experience providing technical support directly to enterprise customers. * Bachelor's Degree in CS or similar. * Linux experience * Basic networking experience * Outstanding customer service skills * Strong analytics and problem-solving skills. * Ability to work in a team. * Excellent written and verbal communication skills. * Able to work well under pressure and prioritize accordingly. * Organized and dedicated. * Good attention to detail. * Experience with Perforce, Git, or other version control software is desirable. * Desire to experiment and explore while seeking solutions to complex problems * Strong debugging skill **About Perforce** Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles -- from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content -- source code, art files, video files, images, libraries -- while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit [www.perforce.com](https://www.perforce.com/). **Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities**
  16. musicman (musicman@nu.federati.net)'s status on Thursday, 11-Apr-2019 17:15:49 EDT musicman musicman
    • Minnesota, USA
    We are already doing in-person interviews, so if you're interested, get your application in ASAP.

    I usually do this #jobpost in the morning...it's noon, so maybe slightly different.

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    In conversation Thursday, 11-Apr-2019 17:15:49 EDT from nu.federati.net permalink

    Attachments

    1. Now Hiring: Perforce Software, Technical Support Engineer - Minneapolis, MN
      Position Title: Technical Support Engineer Location: Minneapolis, MN Reports to: Director of Professional Services & Support * The heart of a startup. * The stability of an established company. * Software that accelerates innovation at the world's leading companies. Apply to Perforce today if this sounds interesting to you! We're a leading global software company looking for smart, fun, talented team members. At Perforce, you'll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. **Position Summary** Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results- oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. **Essential Functions** * Represent Perforce as the first point of contact for their technical support queries. * Review scope of customer issue and determine best course for resolution. * Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. * Resolve customer issues expeditiously. * Resolve database and performance issues. * Research, document, and escalate cases according to procedure. * Customer driven feedback to functional areas in order to influence process/product improvements. * Author technical documents on common issues and solutions in order to build the knowledge base. * Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. * Create and set up test environments. * Reproduce issues by recreating problems in customer environments and experimenting to find a solution **Required Education, Experience and Skills** * 2 or more years' experience providing technical support directly to enterprise customers. * Bachelor's Degree in CS or similar. * Linux experience * Basic networking experience * Outstanding customer service skills * Strong analytics and problem-solving skills. * Ability to work in a team. * Excellent written and verbal communication skills. * Able to work well under pressure and prioritize accordingly. * Organized and dedicated. * Good attention to detail. * Experience with Perforce, Git, or other version control software is desirable. * Desire to experiment and explore while seeking solutions to complex problems * Strong debugging skill **About Perforce** Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles -- from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content -- source code, art files, video files, images, libraries -- while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit [www.perforce.com](https://www.perforce.com/). **Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities**
  17. musicman (musicman@nu.federati.net)'s status on Wednesday, 10-Apr-2019 13:00:16 EDT musicman musicman
    • Minnesota, USA
    I usually do this #jobpost in the morning...it's noon, so maybe slightly different.

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    In conversation Wednesday, 10-Apr-2019 13:00:16 EDT from nu.federati.net permalink

    Attachments

    1. Now Hiring: Perforce Software, Technical Support Engineer - Minneapolis, MN
      Position Title: Technical Support Engineer Location: Minneapolis, MN Reports to: Director of Professional Services & Support * The heart of a startup. * The stability of an established company. * Software that accelerates innovation at the world's leading companies. Apply to Perforce today if this sounds interesting to you! We're a leading global software company looking for smart, fun, talented team members. At Perforce, you'll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. **Position Summary** Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results- oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. **Essential Functions** * Represent Perforce as the first point of contact for their technical support queries. * Review scope of customer issue and determine best course for resolution. * Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. * Resolve customer issues expeditiously. * Resolve database and performance issues. * Research, document, and escalate cases according to procedure. * Customer driven feedback to functional areas in order to influence process/product improvements. * Author technical documents on common issues and solutions in order to build the knowledge base. * Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. * Create and set up test environments. * Reproduce issues by recreating problems in customer environments and experimenting to find a solution **Required Education, Experience and Skills** * 2 or more years' experience providing technical support directly to enterprise customers. * Bachelor's Degree in CS or similar. * Linux experience * Basic networking experience * Outstanding customer service skills * Strong analytics and problem-solving skills. * Ability to work in a team. * Excellent written and verbal communication skills. * Able to work well under pressure and prioritize accordingly. * Organized and dedicated. * Good attention to detail. * Experience with Perforce, Git, or other version control software is desirable. * Desire to experiment and explore while seeking solutions to complex problems * Strong debugging skill **About Perforce** Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles -- from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content -- source code, art files, video files, images, libraries -- while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit [www.perforce.com](https://www.perforce.com/). **Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities**
  18. musicman (musicman@nu.federati.net)'s status on Tuesday, 09-Apr-2019 16:51:25 EDT musicman musicman
    • Minnesota, USA
    I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    In conversation Tuesday, 09-Apr-2019 16:51:25 EDT from nu.federati.net permalink

    Attachments

    1. Now Hiring: Perforce Software, Technical Support Engineer - Minneapolis, MN
      Position Title: Technical Support Engineer Location: Minneapolis, MN Reports to: Director of Professional Services & Support * The heart of a startup. * The stability of an established company. * Software that accelerates innovation at the world's leading companies. Apply to Perforce today if this sounds interesting to you! We're a leading global software company looking for smart, fun, talented team members. At Perforce, you'll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. **Position Summary** Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results- oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. **Essential Functions** * Represent Perforce as the first point of contact for their technical support queries. * Review scope of customer issue and determine best course for resolution. * Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. * Resolve customer issues expeditiously. * Resolve database and performance issues. * Research, document, and escalate cases according to procedure. * Customer driven feedback to functional areas in order to influence process/product improvements. * Author technical documents on common issues and solutions in order to build the knowledge base. * Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. * Create and set up test environments. * Reproduce issues by recreating problems in customer environments and experimenting to find a solution **Required Education, Experience and Skills** * 2 or more years' experience providing technical support directly to enterprise customers. * Bachelor's Degree in CS or similar. * Linux experience * Basic networking experience * Outstanding customer service skills * Strong analytics and problem-solving skills. * Ability to work in a team. * Excellent written and verbal communication skills. * Able to work well under pressure and prioritize accordingly. * Organized and dedicated. * Good attention to detail. * Experience with Perforce, Git, or other version control software is desirable. * Desire to experiment and explore while seeking solutions to complex problems * Strong debugging skill **About Perforce** Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles -- from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content -- source code, art files, video files, images, libraries -- while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit [www.perforce.com](https://www.perforce.com/). **Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities**
  19. musicman (musicman@nu.federati.net)'s status on Monday, 08-Apr-2019 10:47:40 EDT musicman musicman
    • Minnesota, USA
    Once again, I gave you a couple days off from my #jobpost :P

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    In conversation Monday, 08-Apr-2019 10:47:40 EDT from nu.federati.net permalink

    Attachments

    1. Now Hiring: Perforce Software, Technical Support Engineer - Minneapolis, MN
      Position Title: Technical Support Engineer Location: Minneapolis, MN Reports to: Director of Professional Services & Support * The heart of a startup. * The stability of an established company. * Software that accelerates innovation at the world's leading companies. Apply to Perforce today if this sounds interesting to you! We're a leading global software company looking for smart, fun, talented team members. At Perforce, you'll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. **Position Summary** Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results- oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. **Essential Functions** * Represent Perforce as the first point of contact for their technical support queries. * Review scope of customer issue and determine best course for resolution. * Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. * Resolve customer issues expeditiously. * Resolve database and performance issues. * Research, document, and escalate cases according to procedure. * Customer driven feedback to functional areas in order to influence process/product improvements. * Author technical documents on common issues and solutions in order to build the knowledge base. * Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. * Create and set up test environments. * Reproduce issues by recreating problems in customer environments and experimenting to find a solution **Required Education, Experience and Skills** * 2 or more years' experience providing technical support directly to enterprise customers. * Bachelor's Degree in CS or similar. * Linux experience * Basic networking experience * Outstanding customer service skills * Strong analytics and problem-solving skills. * Ability to work in a team. * Excellent written and verbal communication skills. * Able to work well under pressure and prioritize accordingly. * Organized and dedicated. * Good attention to detail. * Experience with Perforce, Git, or other version control software is desirable. * Desire to experiment and explore while seeking solutions to complex problems * Strong debugging skill **About Perforce** Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles -- from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content -- source code, art files, video files, images, libraries -- while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit [www.perforce.com](https://www.perforce.com/). **Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities**
  20. musicman (musicman@nu.federati.net)'s status on Friday, 05-Apr-2019 15:23:58 EDT musicman musicman
    • Minnesota, USA
    We have an SDR leaving. I assume that's no one's thing in !minnesota, but if it is, get at me.
    In conversation Friday, 05-Apr-2019 15:23:58 EDT from nu.federati.net permalink
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