Oh this is a brilliant ruling. Bring back liability! Stop the trend of outsourcing your decisions to an opaque box, then blaming the box.
arstechnica.com/tech-policy/20β¦
> "Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representativesβincluding a chatbot," Rivers wrote. "It does not explain why it believes that is the case" or "why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot."> Further, Rivers found that Moffatt had "no reason" to believe that one part of Air Canada's website would be accurate and another would not.