Interact with end users on technical problems. Tier 1 Support for Akana products. Create and set up test environments. Troubleshoot and replicate issues reported by customers. Drive resolution of customer problems which include: Akana software issues, questions around Akana software usage and best practices. Research, understand, and advocate Akana software. Research, document and escalate tickets following the team’s processes and procedures. Drive early resolution of issues. Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable. Be a part of the on-call rotation.
Requirements:
BA/BS degree in Computer Science OR a minimum of 1 year of Technical Support experience. Excellent written, verbal, and presentation skills. Basic understanding of networks, networking protocols and web-based security. Hands-on experience with XML, XSLT, JSON, SOAP, REST protocols, web applications and APIs. Familiarity with software best practices, Agile development principles, and object-oriented programming principles. Strong analytics and problem-solving skills. Ability to work in a team. Able to work well under pressure and prioritize accordingly. Organized, dedicated with attention to detail. Prior experience in a technical support role at a high-volume customer support center preferably supporting commercial off the shelf (COTS) software is highly desirable. Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable. Experience working with and troubleshooting on Windows and Linux platforms (Windows 10/2012/2016, RHEL, CentOS, etc.) is a plus. Familiarity with database administration and troubleshooting is a plus. MySQL/Oracle/Microsoft SQL/MongoDB experience very desirable Familiarity with the software development lifecycle and practices such as Git workflows, CI/CD, and microservices is a plus. Familiarity with scripting & programming languages (shell, Python, Java, JavaScript) is a plus. Familiarity with cloud and SaaS based platforms as well as Knowledge Management tools is a plus.
I can look out the window right now and see construction workers all huddled around. I'm sure they have great insurance, but they are going to be taking up unnecessary hospital beds.
"Install it from source Note that installing from OS packages from the download page is the preferred method.
That requires bundler:
bundle install bundle exec bin/inspec help To install it as a gem locally, run:
gem build inspec.gemspec gem install inspec-*.gem On Windows, you need to install Ruby with Ruby Development Kit to build dependencies with its native extensions."
Position Summary: This senior leadership position will work closely with the VP of Support and Services, the GM of the OpenLogic business and with members from Sales, Sales Operations, Product Management and Professional Services to assist in resolving a wide variety of customer issues. In this critical role, you would be responsible for driving the success of our organization, enabling global processes and methodologies to maximize results, improve metrics and ensure customer satisfaction.
OpenLogic provides enterprise services for hundreds of open source projects, including OpenJDK, Kubernetes, CentOS, and MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Responsibilities: Lead a global, highly technical and distributed team of enterprise architects and support engineers responsible for providing world-class support and services to OpenLogic customers. Maintain an open and transparent culture and motivate the team to go above and beyond Work with Support leadership to enhance process and procedure changes to drive customer satisfaction and team performance. Direct, lead and coach direct reports on support and services delivery or GTM assistance. Drive onboarding of new technologies to support the GTM Act as a point for customer escalations as required, communicating the status and resolution plan, internally and externally. Communicate effectively across multiple organizations to ensure teams are completely aligned to the objectives. Act as a technical contact in business partner relationships. Lead customer and executive relationships, representing Perforce as appropriate at all times. Partner with GM, Product Management and other senior leadership across the business to create a support function that provides a competitive advantage. Build strong inter-personal relationships with peers and other key stakeholders to deliver a smooth execution of common goal and/or business deliverable. Recruit, select and train high-performance talent. Drive the success of Perforce’s Support offering(s), as well as future offerings that can be productized to drive a competitive advantage.
Requirements: Bachelor’s degree with 10+ years experience. 5+ years’ experience in a leadership position – leadership in Technical Support is a plus. Familiarity with deployment and use of Open Source Software in production environments. Understanding of the Open Source Software ecosystem. Understanding and evaluation of staff technical skills to design, architect and operate open source software Understanding of how to build, test, certify and distribute open source software. Outstanding customer service skills and the ability to decipher customer needs. Ability to interact and communicate effectively with all levels of the organization. Results-driven, ability to motivate and inspire all levels of staff. Focused on quality, delivering excellent services to customers and other stakeholders. Strong analytical and problem-solving skills as well as the ability to make thoughtful decisions in a complex environment. Capability to drive results through virtual and/or cross-functional teams. Customer focused with the ability to balance customer benefits and business goals effectively. Ability to steer a global team through change while promoting a high performing culture with a customer-first approach. Experience to work well under pressure, manage multiple projects and prioritize accordingly. Capability to gain cooperation while driving accountability. Excellent written and verbal communication skills. Organized and dedicated and strong attention to detail.