I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer Location: #Minneapolis, !Minnesota Reports to: Director of Professional Services & Support
Position Summary Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries. Review scope of customer issue and determine best course for resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues expeditiously. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments. Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in #CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills. Ability to work in a team. Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly. Organized and dedicated. Good attention to detail. Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!
Position Title: Technical Support Engineer Location: #Minneapolis, !Minnesota Reports to: Director of Professional Services & Support
Position Summary Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries. Review scope of customer issue and determine best course for resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues expeditiously. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments. Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in #CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills. Ability to work in a team. Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly. Organized and dedicated. Good attention to detail. Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Once again, I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer Location: #Minneapolis, !Minnesota Reports to: Director of Professional Services & Support
Position Summary Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries. Review scope of customer issue and determine best course for resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues expeditiously. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments. Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in #CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills. Ability to work in a team. Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly. Organized and dedicated. Good attention to detail. Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
lost in the #pingpong tournament, so that's one thing off my back.
Still no idea what's going on with that customer issue, really.
Dr. appointment made.
Streak has not ended (should probably put it back on my home screen)
Next weekend Wendy is out of town, which always has its pluses and minuses. She tends to nap in the living room, which makes no sense since it's open to the kitchen and laundry and I might need to do that stuff. She could just go in the bedroom and shut the door. The cats tend to ask me for food anyway, but I think she is a calming influence on the cats.
The 65-mile ride is up in the air due to weather. We will see.
Position Title: Technical Support Engineer Location: #Minneapolis, !Minnesota Reports to: Director of Professional Services & Support
Position Summary Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries. Review scope of customer issue and determine best course for resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues expeditiously. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments. Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in #CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills. Ability to work in a team. Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly. Organized and dedicated. Good attention to detail. Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Seems a reasonable request, but in all seriousness, what are you talking about? Feel free to point me to a context link, but if you prefer direct questions: Who is sexualising? What is sexualising? Are people propositioning you? Are you talking about gender identification?
My streak will end, I assume, but I have too much going on. I've got to get rid of my #FinalFour tickets, I'm supposed to go on a 65 mile bike ride on Saturday (probably won't now), I need to go to the doctor (and make the appointment), dentist appointment on Monday, work guest in town next week so I can't take off next week to go to the doctor (although I might still anyway), #pingpong tournament Friday, planning NC trip, and my anniversary is Friday (not the wedding, the dating one, but apparently we are celebrating it). Oh, and I have a WebEx set up for a customer issue tomorrow and I have no idea what's going on with that one.
We shall see what actually ends up happening, I guess.
Position Title: Technical Support Engineer Location: #Minneapolis, !Minnesota Reports to: Director of Professional Services & Support
Position Summary Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries. Review scope of customer issue and determine best course for resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues expeditiously. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments. Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in #CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills. Ability to work in a team. Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly. Organized and dedicated. Good attention to detail. Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill