@lnxw48a1 I know you are looking further south, but I think this might be a good fit for you otherwise
Position Title: Desktop Support Engineer Location: Minneapolis, MN Reports to: Director of IT
Position Summary The Desktop Support Engineer is responsible for the effective delivery of high-quality computer and application support services to the Perforce internal user community.
Essential Functions
Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems (MS Windows & Apple products), and business applications Provide installation, configuration and support of desktop/laptop computers, peripheral equipment and software Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the business computing environment Work with hiring managers to order hardware / software for new employees and set up new computers in a timely manner Perform routine updates of computer hardware and software Rebuild, configure and repair computer equipment, as needed Research IT purchase requests, obtain quotes & approvals, create purchase orders, and track, receive, and deploy equipment as necessary Maintain hardware/software inventory, including software license inventory Provide IT support at Perforce events and company meetings as needed Provide technical support and assistance for corporate conferencing solutions, i.e., WebEx, Zoom, and conference room audio & video devices Actively support and manage current tickets, open issues, and project support activities
Required Education, Experience and Skills
BA/BS degree or equivalent experience 3+ years of desktop support experience in a heterogeneous environment (Windows, Mac, Linux) Superior customer service skills; ability to work comfortably with customers with a wide range of personalities and technical expertise Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software Highly motivated self-starter – able to work quickly and independently with minimal supervision
Ability to communicate clearly and concisely, both orally and in writing
Strong sense of achievement and willingness to contribute to a dynamic team environment
Familiarity with Microsoft Office 365 and ZenDesk ticketing system a plus
For anyone in the #Minneapolis !Minnesota area tomorrow (May 17), I've got two tickets with your name on it for the Minneapolis City SC match. Free parking. Game at 7pm.
Episode 4: (B2B) Caeli Collins, VP Customer Success & Support Panzura Key Insights o First, no relation to our previous guest :) o Their attrition is super low ~2% (TSIA says average is about 15%). They have built a collaborative culture in support e.g., Level 3 people do not own cases,a they just help other folks close theirs. o Panzura NPS is 82! Average for tech industry is around 21. One of th o One interesting metric that Caeli does NOT keep track of is time-to-close. She explains why in the podcast. Caeli also keeps track of this unique metric (which I haven’
musicman (musicman@nu.federati.net)'s status on Tuesday, 14-May-2019 20:09:01 EDT
musicmanI don't normally drink alcohol, but a friend left some beer here and I've been beating my head against the wall for a couple of weeks on this project, so I thought fuck it, maybe I could use some out of the box thinking. I'm like halfway through the can and now all I want to do is sleep. It worked for like 20 minutes though.