I suspect that quote was used as a rhetorical device, so it could be used as a pull quote by people who don't fully analyze all the implications. Like me.
I didn't want to put my other foot in my mouth, so I avoided naming names. We were talking over a few beers after a #KWLUG meeting... 1) I think the parent company has changed hands a few times recently, and who can remember those made-up, trademark-resistant word salads? 2) it was several months ago; 3) a few beers.
From what I've been told by a #FOAF who worked there, #CloudAtCost is their test installation for scalability development. Everyone who subscribes helps build their infrastructure for other projects. So essentially, it's unreliable by design. Still a good deal for your non-production stuff, tho.
I maintain sites for a dozen or more organizations. For each one I have a separate identity on the various platforms: FB, Twitter, Google, WordPress, &c. That way anyone can take over one organization without compromising the others. Nothing secret about it, and sometimes I'll accidentally type something in a window with the wrong focus, and the whole world then knows I'm not me.